Return & Delivery Policies
RETURNS & EXCHANGES:
At Ruby Skies we try to make returns as easy as possible. We charge no restocking fee for canceled, or returned items.
If you are not completely satisfied with your order, we will refund the full purchase price within 14 days of delivery.
Customers are responsible for covering return shipping costs unless the product is deemed damaged and noted at the time of delivery.
Once your return is received in our warehouse, we will process your refund. Refunds will be credited to the original form of payment. Most refunds take 2-3 business days to process.
We can not take returns of products that have used after the customer has taken delivery.
Please make sure the item you are returning or exchanging is placed in the original box with all packing materials, manuals, and accessories included. Returning items is the sole responsibility of the customer. Items damaged upon return cannot be credited to the customer.
RETURN of OVERSIZED ITEMS
If the product you are returning or exchanging is an overweight or oversized item that was shipped via Freight/LTL carrier, we will arrange for the carrier to pick up the item for return from your home. You will be billed prior to the pickup for the return shipping costs.
If the item you receive is damaged or defective, whether due to manufacturer’s issue or shipping, we will either replace the defective part or replace the product.
If a product arrives damaged, or if the wrong item is sent, we can offer either a full replacement, we will pay to return the item, and refund you in full.
Please contact us immediately if you receive a damaged or defective item and we can start the return process for you.
We offer free shipping in the continental USA. Most item ship within three days, if there is a delay or back order we will notify you promptly.
Our shipping methods vary depending on the size the object and where the shipping warehouse is located. Most of our products ship from warehouses in New Jersey, Florida or California, we are based in Connecticut.
Most orders ship in 3 to 5 days some order may require additional time.
DELIVERY of OVERSIZED ITEMS
Some larger items require items be delivered by a shipping company, we recommend providing a phone number with your order to speed up delivery time.
Delivery is to the door or curbside shipping and does not include placement in the house or assembly.
We will contact you when your order has shipped. The delivery company will then contact you to schedule delivery when your order is near your city.
Please notify the carrier if you are unable to keep the delivery appointment. If the delivery carrier must make an additional trip to deliver a re-delivery fee will be charged.
Please Note: The process may differ when other types of product are purchased. This is only an approximate delivery procedure. On occasion, other methods of delivery for appliances may be used (Fedex, UPS, USPS).Depending on your location, the delivery may be made with a tractor trailer. Therefore, the delivery location must be accessible by tractor trailer. If not, an additional delivery fee may apply. If your location is not accessible by tractor trailer, please notify us prior to shipping so we can try to prevent these charges.